Remote assistance

Q-lite Assistance can be downloaded via the button below. Depending on your web browser, you will be asked to save the file to a location of your choice or to run it.

Download Q-lite Assistance

In Google Chrome you will find the file at the bottom of the window.

With another browser you may get the next question.

Then click on Run to open the file.

Give the service employee the ID number that you see in the Q-lite Assistance window. Our service employee can now connect and take control of your computer.